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Frequently Asked Questions

For more hints and tips visit the free ABC User Forum.

What computer do I need?

    ABC Software requires Windows. Any desktop PC, laptop or surface running Windows XP, 7, 8, or 10 will be suitable. ABC does not run on Apple MACs or smartphones.

Are my accounts stored in the Cloud?

    No, ABC stores your records on your own computer. (you can backup to the Cloud if you wish).

Backup function does not show all drives or USB sticks

    When you go into the Backup function, ABC scans your computer and displays a list of all suitable drives it finds attached to this computer for you to choose from. Therefore, BEFORE you go into the Backup function, plug in the USB memory stick or make sure any external drives are switched on, or that a suitable blank DVD is already in the DVD drive.

ABC6 will not start up

    You click the desktop icon but ABC6 will not run. This probably caused by ABC6 already being in the computer memory and therefore thinking that it does not need to load the program again. (this should not happen but occasionally it does). To fix this, call up the Task Manager (CTRL - ALT - DEL) and look for ABC6 in the list of Processes or Applications -- if it is there, highlight the line and select END PROCESS.

ABC6 reports "Automation Error" or "Cannot create ActiveX....."

    Usually this indicates one of the computer files used by ABC is missing or a different version number, or is not registered correctly with Windows. Going to our website and running the latest update will normally fix all such problems.

    With the advent of Windows 10 and more aggressive security software, this message can be caused by your anti-virus or security software suddenly deciding to quarantine part of ABC6. Open your security software to fix this.


Customer/Supplier Record remains "Locked"

    ABC allows several functions (or workstations in a multiuser version) to view a Customer Record at the same time, but only one is allowed to INVOICE that customer at a time. To indicate to ABC that a customer is currently being invoiced, ABC puts a marker on the Record Card of that Customer record (to "lock" it). When the invoice is completed, ABC removes the marker.

    If you have a problem, eg power goes off or computer crashes while customer is being invoiced, the marker can be left in the record -- and will prevent you from invoicing that Customer in future; giving you the message that this "Customer is Locked".

    The solution is simply to edit that Customer Record, and untick the "Locked" box.

    Make sure there really is nobody else invoicing them before you do this.

Transactions you have entered do not appear on Daybook report

    Typically this is due to the DATE of the item. eg if you enter some Money Received in June, but your Accounting Month is May, then when you print reports for the current Month (May) those June items will not be included. As soon as you run the Month End routine, those items will then appear again.

    To check if this is the case, most reports include an option to Print ALL items (ie. print everything in the file, irrespective of the date), or Show Future Items.