If you have a network (multiuser) version of ABC, when you start invoicing (or receiving money) that customer's record card is marked as "Locked" to prevent other users also invoicing them (though they can still view them). As soon as you finish the transaction, the Record Card is marked as "Unlocked".
The problem occurs if the computer crashes (or there is a power failure) while invoicing. When you next try and invoice the customer, ABC reports "Record is Locked. Someone else may be invoicing the customer".
To fix this you just need to EDIT the customer Record Card.
--- with ABC5 look for the OPTIONS Field and remove the "X" from that Field.
--- with ABC6 just untick the LOCKED box.
The same applies to Supplier Records.
Customer Record remains locked
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abctech
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Customer Record remains locked
(There is no question about ABC that we can't answer :-)